If you regret your purchase (withdrawal)
You have 14 days to cancel your purchase when shopping at bodyfriendcompany.eu. The right runs from the day you receive the products.
Packaging and product condition when returning
The right can only be exercised if the product is returned in practically the same condition and quantity as received. The right of withdrawal lapses therefore, if you use the product in a way which obviously reduces the sales value significantly.
When purchasing products from bodyfriendcompany.eu, the original packaging is always an essential part of the product value. The packaging must therefore always be returned, before the conditions for exercising the right are satisfied.
If you regret your purchase, the products must be sent to:
You can also cancel your purchase by refusing to accept it or drop it off in person at the above address prior arrangement.
You will obviously get the amount you have paid us back.
If you regret your purchase, you will get the price that you paid back. The amount will be transferred to the card you paid with or to your bank account, once we have received the product and verified that it meets the rules for withdrawal.
Note: Shipping and return shipping is not refundable.
What should I send back?
You must attach a copy of the order confirmation. It is not a requirement, but the expedition is faster if you fill in our form or attach the invoice number and other purchase details.
Note! We do not receive packages sent by COD (cash on delivery).
If there is something wrong with the item (warranty)
When you shop at bodyfriendcompany.eu you have the 24-months warranty. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product or other injurious behavior.
How soon should I advertise?
You must complain within “reasonable time” after you have discovered the defect. If you advertise within two months after the defect is discovered, the complaint will always be timely.
We will refund reasonable freight costs
If the complaint is justified we will refund your (reasonable) shipping costs.
The product should be sent to:
We need the following information when sending products to us:
When you return the product, please state what the problem is, as detailed as possible.
Feel free to use our Return form here. It is not a requirement, but the expedition is faster and minimizes processing time for complaint.
Note: We do not receive packages sent by COD (cash on delivery) or the like.
Remember that the product must always be returned in the proper packaging and get a receipt for shipment, so we can reimburse your shipping costs.
For you to enter into an agreement with us on bodyfriendcompany.eu, we need the following information:
We record your personal information for the purpose of delivering goods to you.
Personal information registered with bodyfriendcompany.eu and kept for five years, after which the data are deleted.
When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.
The director of bodyfriendcompany.eu has access to the information recorded about you.
The controller on bodyfriendcompany.eu is the Director
We do not store customer data encrypted.
We do not transmit customer data encrypted.
Information provided to bodyfriendcompany.eu transmitted or sold in any way to third parties, and we will record any sensitive personal information.
As registered with bodyfriendcompany.eu you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to bodyfriendcompany.eu via e-mail firstname.lastname@example.org.